Attention! According to the relevant state laws we are obliged to refund the full paid amount to the customers. If it comes to refunding the customers due to a cancelled event, the organizer must pay our fees themselves. If there is enough credit on an organizer's Cooltix account to cover our fees after refunding all customers, we take our payment from that sum. If there is not enough credit in the organizer's account to pay our fees after refunding the customers, they need to transfer the necessary amount to cover our expenses.