Async payment methods
Péter Kubovics avatar
Written by Péter Kubovics
Updated over a week ago


Async payment methods are not suitable for all event use cases, and because of this, it has to be turned on separately. Please ensure you understand the risks and side effects and that it works well in your case of selling tickets.

What does the async payment method mean?

Some payment methods immediately return payment status when a transaction is attempted (for example, card payments), but other methods have a delay, such as Sofort. These are called async payment methods.

Usually, when customers initiate a payment (for example, with cards), they have 15 minutes to finish it; otherwise, the ticket reservation will be released, and payment will be timed out. But in the case of async payment methods, after the customers initiate a payment, they will have more time (sometimes even days) to finalize the purchase; until then, the order will be in "pending" status. When the provider confirms the payment, the customer will get the confirmation email and the tickets, similar to normal payment methods.

Risks and side effects

  • Tickets can be reserved for several days, so low-quantity ticket types can be shown as sold out for other customers. Then they become available again after several days if tickets in reserve won't be paid for by the customer who reserved them.

  • Customers can get their tickets only when the payment is confirmed, which can be several days after they make the purchase. Because of this, all async methods are disabled seven days before the event.

  • In case of an event rescheduling, it can happen that customers won't get their tickets in time, and they can't attend the event.

Supported async payment methods

These methods are currently supported by Cooltix Payment Processing and Stripe.

  • Sofort

  • SEPA Direct Debit

  • Bank transfer to organizer's bank account*

  • Bank transfer - auto reconciliation (Beta)

*Additional payment method, what works without Payment Provider.

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