With this payment method, the customers get the bank transfer details of the organizer, and the organizer has to manually check if the incoming bank transfers and manually set the payments to complete.
This is an async payment method, which means the confirmation of a successful payment may take even several days after the payment was initiated. You have to request to use these payment methods separately. You can read more about the risks and effects of using async payment methods.
Process of the payment
Customers select "Bank transfer" as the payment method during the checkout
The customer gets the transaction details: Organizer's company name, bank account number, and a custom ID they had to enter as a notice for transfer. The customer also gets an email about these details.
The customer pays the amount.
Organizers manually check the incoming transfers and set all fulfilled orders to be completed on the admin site at event > manage attendees > orders.
The customer gets the verification email about the successful payment, with the tickets and invoice included.
Set up the bank transfer payment method
Not all businesses are eligible to use these payment methods due to the high amount of manual work needed to set payments completed as quickly as possible, to maintain high customer satisfaction.
If you want to use this payment method, please get in touch with us at [email protected].
Alternatively, Cooltix Payment Processing will soon have a beta "bank transfer" payment method, where customers transfer the amounts directly to Cooltix instead of the organizer's bank account, and transfers are auto-reconciliated without the need for manual matching.