Overview

You can use discount codes to encourage your customers to buy or use them in your campaigns. By adding discount codes that reveal hidden tickets, you can also create secret promotions or offer pre-purchase opportunities for a limited time.

Important notes:

Discount codes are always event-level, so if you want to use them in more than one event, you will need to add them to each.
Discount codes may contain upper case letters and numbers of the English alphabet.
Discount codes must be unique within the event.
Discount codes which have been set to "Reveal hidden tickets" can only be used to reveal ticket types with the "Hidden" visibility setting (set in the Tickets menu item).
The "Reveal hidden tickets" setting can only be used with Seated and Recurring events.

Add discount codes

Go to Event > Invite and promote > Discount codes and click on the "Add discount code" button.
In the sidebar, fill in the details of your new discount code:
- Discount code - the charcters for your discount code. (required field, max. character limit: 80)
- How many tickets can be used for? - the limit of use. The number of purchases won't be limited, so the code can be used until the number of total purchased tickets with the code reaches the limit. (optional field, default value: Unlimited)
- Rate of discount - you can select whether the discount rate is a percentage or a fixed amount. This rate will be applied to all tickets purchased with this code. (fill in one of the two options)
  - Ft (only whole numbers)
    or
  - % (only whole numbers)
- Can be used from - you can set the time range when the code can be used. Outside this range, the code won't be accepted. (required field, default value: Immediately)
  - Immediately
  - Date and time (if you choose this option a Date and Time will be required)
- Can be used untig - you can set the time range when the code can be used. Outside this range, the code won't be accepted. (required field, default value: When ticket sales end)
  - When ticket sales end
  - Date and time (if you choose this option a Date and Time will be required)
- Reveal hidden tickets - by checking this box, the discount code can also be used to reveal hidden ticket type(s) when it's applied. (can only be used with Seated and Recurring events, optional field)
  - when the box is checked, the options you can choose for "Allowed ticket types" change
- Allowed ticket types - you can limit which ticket types the code can be applied for. (required field, default value: All visible tickets)
  - All visible tickets (not availabe if the "Reveal hidden tickets" box is checked)
  - Only certain visible tickets (not availabe if the "Reveal hidden tickets" box is checked, if you choose this option you must select the ticket types)
    Select ticket types (in separate pop-up window)
  - All tickets (only availabe if the "Reveal hidden tickets" box is checked)
  - Only certain tickets (only availabe if the "Reveal hidden tickets" box is checked, if you choose this option you must select the ticket types)
    Select ticket types (in separate pop-up window)
At the bottom of the sidebar, click on the "Save" button to finish adding your new discount code. After saving, the discount code is added to your event and is ready to be used according to the conditions you have set up beforehand.

Managing codes

You can freely edit the code settings until the code is not completely used. You can edit or delete already added codes one by one, as well as copy the discount link for your code. For these actions, visit the Discount codes menu item.

Copy discount link

When a discount code is added to your event, a special discount link is also created which - when visited - opens your event page with the discount code already prefilled and applied. This link is created automatically when a discount code is added and you can simply copy it and share it with your customers by following these steps:

Visit the Discount codes menu item, choose a discount code, then at the end of the corresponding row click on the icon and choose the "Copy discount link" action.
The link is copied to your clipboard and is ready to be shared with your cutomers.

Edit discount code

To edit a discount code and its settings, follow these steps:

Visit the Discount codes menu item, choose a discount code, then at the end of the corresponding row click on the icon and choose the "Edit" action.
A sidebar opens where you can see and edit the details of your discount code.
At the bottom of the sidebar, you can save your changes by clicking the "Save" button or discard them with the "Cancel" button.

Delete discount code

To delete a discount code, follow these steps:

Visit the Discount codes menu item, choose a discount code, then at the end of the corresponding row click on the icon and choose the "Delete" action.
A pop-up window opens where you can confirm your delete action by clicking the "Yes, delete it" button, or cancel it by clicking "No".

Code redemption

The process to redeem your discount code can differ slightly according to the type of the event.

One time and Recurring events

For One time and Recurring events, if at least one discount code is added to an event, then a "Do you have a discount code?" label will appear on the event page (at the top of the available tickets list). After clicking on it, customers can quickly type in their codes, hit the "Apply" button, and the discount will be applied immediately.

Seated events

For Seated events, you have the option to redeem a discount code Before or After selecting a seat. The method of redeeming a discount code before choosing a seat is especially useful when your event has discount codes that can reveal hidden ticket types on your seatmap.

Before choosing a seat:

If at least one discount code is added to a seated event, then a "Have a discount code?" label will appear in the top left corner of your seatmap, below the tier list. After clicking on it, customers can quickly type in their codes, hit the "Apply" button, and the discount will be applied immediately.

After choosing a seat:

If at least one discount code is added to a seated event, then after choosing a seat, a "Have a discount code?" label will appear at the top of the Ticket types list. After clicking on it, customers can quickly type in their codes, hit the "Apply" button, and the discount will be applied immediately.

Event link with prefilled discount code

For all event types, you can create an event link where the code is already applied when a customer clicks on it.

The link format: https://cooltix.com/event/{eventId}?discount={discountCode}