Manage orders
Péter Kubovics avatar
Written by Péter Kubovics
Updated over a week ago

Search purchases

By typing a purchase in the search field, you can search for all the data of an order and the associated tickets. You can start the search by pressing enter or with the search option.

Export sold tickets

The list of sold tickets can be exported as an Excel file. The table contains all important data related to each ticket. Hard tickets are also displayed for export.

Order details

The ticket-related data, other data from customers, ticket operations, and the ticket-related history become visible on the ticket.

The ticket history includes the following:

  • Date and place of purchase / unsuccessful purchase

  • Successful check-in time

  • Unsuccessful check-in attempt time

  • Invalidation time

Resend email

The purchase confirmation email can be resent to the customer.

Download Invoice

You can download the invoice for the specific order. If this option is not visible for an order, then the invoice creation failed for some reason.

Recreate a missing invoice

If the invoice failed to create at the time of the purchase, you could try to recreate it. If your invoice still can't be made, then check the following:

  • Invoicing software is connected properly

  • Your invoicing software is on the right plan, which includes invoicing through API

  • Check the specific invoice on the admin site of the invoicing software, and maybe some error message is visible (for example customer didn't provide proper what number)

Download tickets

The ticket voucher can be downloaded in pdf format in the "ticket download format" overview.

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