My ticket hasn't arrived. What should I do?

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Attention!

Only tickets purchased with a correct email address can be accessed and downloaded this way. Check out what you can do if you mistyped your email address.

  1. Sign up (If you already have and account, skip to step 2)
    Here you can find detailed instructions on signing up.

  2. Log in to your account
    Click on "Login" in the upper right cornet and log in.

  3. Click on "My tickets"
    You can find it at the top right corner of the site.
  4. Confirm that your email address belongs to you
    A confirmation email had been sent to your email address upon signing up to our site. Open this email and click on "Yes, it's me". Can't find the confirmation e-mail? No problem, we can resend it and you can continue with step 5.

  5. Download your previously purchased tickets
    Here you can download the invoices of your tickets as well.

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