An internet connection is required to use the check in application! If your mobile internet coverage is inadequate at your event, make sure you have a Wi-Fi connection to ensure smooth access.
The check in process
- Download the application to the phone you used to log in
- Log in with your username and password
- Hold your phone's camera over the ticket and read the QR code on it
- If the QR code is unreadable or the scan fails, click the "Enter Code" button and enter the string below the QR code.
- Check the result
The feedback always shows the type of ticket and, in the case of a registered ticket, the name of the ticket holder.
"Successful entry" message on green background: entry was successful, ticket validated. In the case of once-valid tickets, the ticket will no longer be usable. To avoid fast accidental scanning, a QR code cannot be re-scanned for 5 seconds after scanning. Another QR code can be scanned immediately during this time.
Check in failed
"Login failed" message on red background: login failed.
|Ticket was previously validated||
A ticket has been previously scanned and previously validated successfully.
Tickdet is invalid
There is no such ticket in our system
|Ticket is not yet/already valid||
You are trying to validate a ticket outside the validity period specified in the advanced settings of the ticket type in the event editor
|No more occassions||Several occassion tickets that have been used completely|
|You don't have permission to validate this ticket||
You are trying to enter a ticket for an event to which you do not have access.
Check your internet connection, if it's ok, try restarting the app or your phone.