Sign up on our site and confirm your email address. After completing these steps, you will find all your purchased tickets in your account. Download previously purchased tickets
Email us and we will resend your tickets. Make sure to include the following info in your email:
Name of the event
Date and time of your purchase
Names entered when buying the tickets
Your barion customer ID or the last 4 digits of your bank card
You can use the following cards on our site:
Pre-registered Barion account
No, on our site you can not pay by SZÉP card yet.
Not directly, but you can transfer money using a Barion account. Transfer money directly to your Barion account, and you are ready to buy tickets on our site using Barion.
Organizers can limit the number of tickets that can be sold at a given price. For example, if the "Normal round I." is sold out, you can buy "Normal round II." tickets. Please note that the numbering / round number next to a ticket mean that these tickets only differ in price, and are valid to the same event and the same place within the event venue.
We will only check the QR code on the ticket at the entrance, not the name, so you can sell your ticket. Please note, that we do not take responsibility for tickets that were not directly purcahsed through our site.
Our tickets are non-refundable. You can not return a ticket or receive a refund.
Yes, as soon as the organizer notifies us that an event is cancelled, we immediately send a full refund to the bank card used to make the purchase.
Commission is the fee of using the Cooltix system. We use this amount to operate and develop our site.
If you sign up on our site, you don't have to re-enter your information at your next purchase, can't mistype your email address, and all your tickets can be downloaded from one place.
Click on "forgotten password" at the login and we will send you an email with a link to reset your password.
Log in to your account and go to "download invoice". If you still can not download your invoice, email us at [email protected].
We only check the QR code on the ticket at the entrance, not the name, so it shouldn't be a problem.
No problem. We only check the QR code on the ticket so you shall be fine.
We will send you your ticket via email to the address you gave at the purchase. You shall get the email a few minutes after you made the purchase.
Not neccesarrily, you can just show it on your phone at the ticket control.