All Collections
For customers
Help after purchase
My ticket hasn't arrived. What should I do?
My ticket hasn't arrived. What should I do?
Péter Kubovics avatar
Written by Péter Kubovics
Updated over a week ago

Follow this guide, and you can access your tickets at any time.


Only tickets purchased with the correct email address can be accessed and downloaded this way. Check out what you can do if you mistyped your email address.

Step 1

Sign up. (If you already have an account, skip to step 2)
Here are the detailed instructions for signing up.

Step 2

Log in to your account.
Click on "Login" in the upper right corner and log in.

Step 3

Click on "My tickets"
You can find it at the top right corner of the site.

Step 4

Confirm that your email address belongs to you
Upon signing up for our site, a confirmation email was sent to your email address. Open this email and click on "Yes, it's me". Can't find the confirmation e-mail? We can resend it, and you can continue with step 5.

Step 5

Download your previously purchased tickets
Here you can download the invoices for your tickets as well.

Did this answer your question?