Please contact us in chat, and we will resend your tickets. Our colleagues will help to find your tickets during office hours.
Make sure to include the following info:
Name of the event
Date and time of your purchase
Names entered when buying the tickets
Your payment customer ID or the last four digits of your bank card
If you sign up and log in before you make a purchase, your tickets will always be found, and you will always find them in your account.