Info
An internet connection is required to use the check-in application! If your mobile internet coverage is inadequate at your event, ensure a Wi-Fi connection for smooth access.
The check-in process
Step 1
Download the Cooltix Entry application to the phone you used to log in.
Step 2
Log in with your username and password.
Step 3
Hold your phone's camera over the ticket and read the QR code on it
Step 4
If the QR code is unreadable or the scan fails, click the "Enter Code" button and enter the string below the QR code.
Step 5
Check the result
Possible results
The feedback always shows the type of ticket and, in the case of a registered ticket, the ticket holder's name.
Successful entry
"Successful entry" message on green background: entry was successful, ticket validated. The ticket will no longer be usable in the case of once-valid tickets. A QR code cannot be re-scanned for 5 seconds after scanning to avoid fast accidental scanning. Another QR code can be scanned immediately during this time.
Check-in failed
"Login failed" message on a red background: login failed.
Error messages |
|
The ticket was previously validated | A ticket has been previously scanned and previously validated successfully. |
Ticket is invalid | There is no such ticket in our system |
The ticket is not yet/already valid | You are trying to validate a ticket outside the validity period specified in the advanced settings of the ticket type in the event editor. |
No more occasions | On several occasions, tickets that have been used completely |
You don't have permission to validate this ticket | You are trying to enter a ticket for an event to which you do not have access. |
No result
Check your internet connection, if it's ok, try restarting the app or your phone.