How to check-in
Péter Kubovics avatar
Written by Péter Kubovics
Updated over a week ago


An internet connection is required to use the check-in application! If your mobile internet coverage is inadequate at your event, ensure a Wi-Fi connection for smooth access.

The check-in process

Step 1

Download the Cooltix Entry application to the phone you used to log in.

Step 2

Log in with your username and password.

Step 3

Hold your phone's camera over the ticket and read the QR code on it

Step 4

If the QR code is unreadable or the scan fails, click the "Enter Code" button and enter the string below the QR code.

Step 5

Check the result

Possible results

The feedback always shows the type of ticket and, in the case of a registered ticket, the ticket holder's name.

Successful entry

"Successful entry" message on green background: entry was successful, ticket validated. The ticket will no longer be usable in the case of once-valid tickets. A QR code cannot be re-scanned for 5 seconds after scanning to avoid fast accidental scanning. Another QR code can be scanned immediately during this time.

Check-in failed

"Login failed" message on a red background: login failed.

Error messages

The ticket was previously validated

A ticket has been previously scanned and previously validated successfully.

Ticket is invalid

There is no such ticket in our system

The ticket is not yet/already valid

You are trying to validate a ticket outside the validity period specified in the advanced settings of the ticket type in the event editor.

No more occasions

On several occasions, tickets that have been used completely

You don't have permission to validate this ticket

You are trying to enter a ticket for an event to which you do not have access.

No result

Check your internet connection, if it's ok, try restarting the app or your phone.

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