An internet connection is required to use the check-in application! If your mobile internet coverage is inadequate at your event, ensure a Wi-Fi connection for smooth access.
The check-in process
Download the Cooltix Entry application to the phone you used to log in.
Log in with your username and password.
Hold your phone's camera over the ticket and read the QR code on it
If the QR code is unreadable or the scan fails, click the "Enter Code" button and enter the string below the QR code.
Check the result
The feedback always shows the type of ticket and, in the case of a registered ticket, the ticket holder's name.
"Successful entry" message on green background: entry was successful, ticket validated. The ticket will no longer be usable in the case of once-valid tickets. A QR code cannot be re-scanned for 5 seconds after scanning to avoid fast accidental scanning. Another QR code can be scanned immediately during this time.
"Login failed" message on a red background: login failed.
The ticket was previously validated
A ticket has been previously scanned and previously validated successfully.
Ticket is invalid
There is no such ticket in our system
The ticket is not yet/already valid
You are trying to validate a ticket outside the validity period specified in the advanced settings of the ticket type in the event editor.
No more occasions
On several occasions, tickets that have been used completely
You don't have permission to validate this ticket
You are trying to enter a ticket for an event to which you do not have access.
Check your internet connection, if it's ok, try restarting the app or your phone.