Season passes let you attend multiple events under a single purchase. Instead of buying a separate ticket for each event, one pass covers all linked events — guaranteeing your spot throughout the entire season.
What is a season pass?
A season pass is a ticket type tied to a series of events. When you buy a season pass, your place is automatically reserved on every linked event at the moment of purchase — no separate action needed for each one.
Season passes appear in the ticket list on the event page, alongside regular ticket types.
Please note: Currently, only fixed season passes are available. With a fixed pass, your spot is automatically reserved on every event included in the pass at the time of purchase — there is no need to redeem it manually for each event.
How do I buy a season pass?
For seated events:
Open the event page and choose your seat on the seating map.
After selecting your seat, the ticket list will appear. Season passes are shown there alongside regular tickets.
Select the season pass, fill in your details, and proceed through checkout.
Complete your payment.
Once payment is confirmed, you will receive a confirmation email with your season pass voucher. This single voucher covers all events included in your pass — you do not receive separate tickets per event.
What happens automatically after I buy?
For fixed season passes, the system takes care of everything at the moment of purchase:
Your spot is reserved on every linked event at once.
A single voucher is issued with one shared code valid across all events.
You receive the voucher by email. No separate confirmation is sent for each individual event.
If a new event is added to the pass after your purchase, your spot will be reserved automatically when the event is published — you don't need to do anything.
Seated events and season passes
Season passes work a little differently for seated events, since your seat is tied to your pass from the moment of purchase.
Choosing your seat when buying
On a seated event page, you select your seat on the seating map before seeing the ticket list. Once you purchase a season pass, that specific seat is reserved across every linked event at once — you will have the same seat at each event without having to choose again.
Your seat is held automatically for new events
If a new event is added to your pass after your purchase, your seat will be reserved on that event automatically when it is published. You do not need to take any action.
Renewing and keeping your seat
When renewing for a new season, enter your existing pass code on the new event page. For seated events, this also unlocks your previous seat so you can claim the same spot for the new season.
How do I access my season pass?
Log in to your account and go to My Tickets. Your season pass voucher is listed there, along with the events it covers. You can re-download your pass at any time from this page.
Do I need a separate ticket for each event?
No. Your season pass voucher is all you need. Present the same QR code at the entrance of each event it covers.
Can I renew my season pass?
Yes, if renewal is available for the new season. To renew:
Go to the new season's event page.
Enter your existing season pass code in the discount code field.
If your code is eligible, the new season pass will become available for purchase.
Complete checkout as usual.
Can I get a refund on my season pass?
Refunds depend on the organiser's policy. If a refund is approved, it covers your entire season pass purchase.
Please note: the individual event reservations created by your pass cannot be refunded separately — a refund on the season pass cancels all of them.
Can I sell or transfer my season pass?
Season passes cannot be resold or transferred through the Cooltix platform.
My season pass voucher hasn't arrived. What should I do?
Check your spam or junk folder first. If the email still hasn't arrived after a few minutes, log in to your account and download your pass directly from My Tickets or contact Cooltix support.