Before you can add ticket types or start selling tickets for a seated event, your event needs a seatmap.
Important notes:
A seatmap must be added to your event before you can create ticket types or open sales.
If your venue already has a seatmap in our system, we can reuse it.
If your venue is completely new to Cooltix, we'll still need to build the seatmap for you (see below).
Requesting a brand-new seatmap
If you're using a venue for the first time and no seatmap exists for it yet, our team will build it for you. Please send us the following:
the link to your already-created event
the venue's name and address
your planned sales start date
a floor plan, ideally as a high-resolution PDF, showing:
where the stage is relative to the audience
sections, section names, and row/seat numbers
other relevant landmarks
your tiers and the ticket types that belong to each, if this isn't already clear from the floor plan
whether you want us to prevent single seats from being left empty between bookings
names and capacities of any general admission areas
any seats or sections you'd like to hold back at first — see Seats on hold for how holds work once your seatmap is live
Our team will get back to you with the finished seatmap, usually within 3 business days depending on its size - please plan your event's publish date accordingly.
Opening the seatmap editor
Once your event has a seatmap, you can open the editor any time from Event > Tickets by clicking Edit seatmap. It's also accessible directly from your event's Dashboard, for quickly checking how sales are going.
The editor has three tabs:
Overview — a read-only summary of your seatmap's current state
Tiers — manage pricing areas
Holds — block off seats from sale
Every change you make in the editor is saved automatically — there's no separate save button. Use Back to the event to close the editor and return to your event.