Holding seats means temporarily or permanently blocking specific seats, rows, sections or general admission (GA) capacity from sale. Held seats are shown as unavailable to the public, without needing to remove them from your seatmap.
Important notes:
Holds are managed entirely by you, in the seatmap editor — no need to contact us.
A seat that's already sold or reserved can't be added to a hold.
GA capacity can be held even if some of it has already been sold or reserved.
Holding seats is useful when you want to:
open your venue gradually, releasing sections or rows over time in the order you choose
reserve seats for sponsors or invited guests
keep a safety buffer of seats back until closer to the event
Managing holds in the seatmap editor
Open the seatmap editor (Event > Tickets > Edit seatmap) and go to the Holds tab. The header shows how many seats are currently held out of your venue's total, both as a count and a percentage.
Creating a hold
Click + Add hold. A new hold is created right away — holds don't have preset colors, they're always shown in black on the seatmap.
Give the hold a name (any text, so you can recognize it later — for example "Sponsors" or "Gradual opening – phase 2").
Both fields save automatically as soon as you click away from them.
Assigning seats to a hold
Selection works the same way as on the Tiers tab:
click a single seat or GA block
hold shift and drag to select a range
click a row or section label to select every available seat in that row or section
Once you have a selection, click Add next to the hold you want to use. The selected seats immediately show that hold's abbreviation and turn black on the map.
Releasing seats from a hold
Select the held seats you want to release and click Release (this option appears once your selection includes seats that are currently held). The seats become available for sale again, keeping their existing tier.
Deleting a hold
Click the delete icon next to a hold to remove it. All seats that were part of that hold are automatically released back to their tier.