In the Reports menu you find ready-made reports about your sales, check-ins, finances and customers. The data updates automatically, so you always see your current figures without exporting anything. There are two kinds of reports:
Organization reports cover all your events together. Open them from the Reports tab on your dashboard.
Event reports cover a single event. Open the event and select Reports in the event menu.
Reports are grouped into sections, such as Sales or Check-ins. Click a report card to open it. Most reports have filters at the top, for example a date range or an event, and some are split into tabs.
The data in the reports can be up to about 15–20 minutes behind. If a very recent order or check-in is missing, check again a little later.
Organization reports
Sales
Sales summary – tickets sold and revenue for all your events, with monthly trends. Tabs show the breakdown by event, by point of sale type and by payment method.
Resale – tickets resold by your customers: resale volume, the events with the most resales and the customers who resell the most.
Account orders – a list of all orders across your events. You can search by date, status, order ID, email, name or discount code.
On site sales
On site sales summary – an overview of all your on-site sales across events and organizations.
Sales by user – the on-site sales of a specific sales user.
Daily on site sales – all on-site sales for a chosen day, broken down by payment method and product. You can filter by event and sales user.
Check-ins
Event attendance – when your attendees arrive: total and daily check-ins, an hourly timetable and check-ins by ticket.
Check-ins by point of sale – where the checked-in tickets were sold, for example online or on site.
Finance
Organization balances – the current Cooltix balance of each of your organizations.
Event balances – the current Cooltix balance of each event.
Payouts – completed and scheduled payouts to your bank accounts.
Service fee – the Cooltix service fees charged on online sales, by event and by ticket.
Onsite service fee – the Cooltix service fees charged on on-site sales, by event and by ticket.
Audience
Contacts – a list of everyone who bought from you. You can filter by name, email, event and marketing consent.
Customer acquisition – where your customers and revenue come from, and which countries your customers are from.
Event reports
Sales
Sales summary – tickets sold and revenue for the event. Tabs show the breakdown by point of sale, by ticket and by ticket price.
On site sales – daily on-site sales, which you can filter by sales user and ticket.
Seating (seated events only) – sold seats with section, row, seat, tier and customer details, and how tiers and tickets are linked.
Seating capacity (seated events only) – the capacity of each tier and standing area on the seatmap.
Product categories – ticket sales by ticket category.
Marketing
Campaigns – results of the marketing campaigns run for the event.
Check-ins
Check-in summary – how many attendees have checked in, over time and by ticket type.
Check-in user overview – the work of your check-in users: how many tickets each of them checked in, by hour and by ticket.
Audience
Customer acquisition – where the event's customers come from, online sales by source, and which countries the attendees are from.
Need a different report?
If none of these reports shows what you need, the Cooltix team can prepare a custom report for you. Custom reports appear in the same Reports menu. See Request a custom report.