When the refund is initiated, you will receive an automatic email at the email address used for the purchase. Depending on your bank or card issuer, the refund may take up to 5–10 business days to be completed. Please always wait the full 10 business days, as it is possible that the refunded amount will only appear in your account after this period.
If the refunded amount has not arrived in your bank account after 10 business days, please contact us via email.