If you run similar events regularly, or need several ticket types with almost the same settings, you don't have to set everything up again. You can duplicate a whole event together with its tickets, or a single ticket within an event, and then change only what is different.
Duplicate an event
Duplicating an event creates a new event with the same settings and tickets. You only need to check the name and, for a one-time event, the start date and time.
On the dashboard, find the event you want to copy and click the ⋯ menu at the end of its row.
Select Duplicate event.
In the Duplicate event window, the Event name is filled in with the original name followed by "- copy". Change it to the name of the new event.
For a one-time event, also set Event starts and Start time. They are filled in with the original event's start, so change them to the new date.
Click Save.
When the copy is ready, you see the message Event duplicated successfully!.
Click Edit event in the message to open the new event, or find it later on the Draft tab of your event list.
The new event is created as a draft, so customers can't see it yet. Review its settings, then publish it – see Publish event.
What is copied
Basic info and details: descriptions, summary, venue, category, language, time zone, cover image, event page content and performers.
Payment settings: currency, payment provider and enabled payment methods.
All tickets and add-ons with their settings, such as price, VAT, quantity limits, visibility, ticket descriptions, images, voucher templates and NTAK settings.
Custom questions for customers.
Order settings, such as the order confirmation email and your terms and privacy policy links.
For seated events: the seatmap with its tiers.
Ticket names are copied unchanged. The tickets can take a few seconds to appear in the new event.
What is not copied
Orders, attendees and transactions.
Discount codes – create new ones for the new event.
Event team members – invite them again if needed, see Manage event team.
Check-in users.
The dates of a recurring event.
Holds and bookings on the seatmap.
Dates and ticket sales
One-time event: the end time and the tickets' sales, visibility and validity dates move with the new start date. For example, if ticket sales started 30 days before the original event, they start 30 days before the new one.
Recurring event: no dates are created. Add them to the new event in the Schedule menu. Ticket dates are copied unchanged.
Continuous event: the start and end settings and the ticket dates are copied unchanged. Check them before you publish.
Sold out tickets: if a ticket's sales end was set to sold out, the copy gets a new sales end, so no ticket starts as sold out. Check the sales end of these tickets.
Always check these before publishing: the dates of dynamic pricing, and tickets whose sales start after another ticket. These may still follow the original event.
Seated events
The seatmap is copied with all its tiers, and the ticket prices are assigned to the new tiers. Holds and bookings are not copied. Duplicating an event with a large seatmap can take up to about a minute, so wait until it finishes.
Who can duplicate an event
The owner of the organization and its team members can duplicate events. Event team members who were invited to a single event can't.
Duplicate a ticket
You can create a new ticket within the same event based on an existing one. Anyone who can edit the event can do this, including event team members.
Open the event and go to Tickets. Tickets and add-ons are on separate tabs (Tickets and Add-ons).
Click the ⋯ menu at the end of the ticket's row.
Select Duplicate.
The copy appears right below the original, with "- copy" added to its name (for example, Early bird becomes Early bird - copy), and you see the message Product duplicated successfully!.
The editor doesn't open automatically: click Edit product in the message, or open the copy from the list, to rename it and change what is different, such as the price.
If the event is already published, the copy goes on sale right away with the same settings as the original. Edit it straight after duplicating, or hide it until it is ready.
What is copied
All settings of the ticket are copied, including price, VAT, capacity, sales and validity periods, visibility, quantity limits, point of sale settings, voucher settings, NTAK settings, image and custom questions. Dates are copied unchanged.
Limitations
A ticket can only be duplicated within the same event.
The copy is not added to any discount code. If a discount code should apply to it, add it manually.
If the original ticket's sales end was set to sold out, the copy is reset the same way as when duplicating an event.